Our Staff

 

"The friendship of those we serve is the foundation of our progress."

 

 

 

 

 

 

 

 

 

 

Tonya Hayward-Demme

Investment Advisor Representative

Accredited Investment Fiduciary  

Registered Life & Health Underwriter

Tonya exudes warmth, caring, dedication and leadership with a passion for helping people.  She has worked in the insurance and investment industry over 30 years and opened Hayward Financial Services in 1981.

Tonya is a person of integrity, both personally and professionally.  She believes that honesty and ethical business practices are the ultimate foundation of our purpose as a firm. 

Tonya and her husband Bo, and daughter Sadie enjoy time with their little Bichon Bolognese dog, Shyah.  Her passions are music, photography, exercise, travel and being with friends and family.  Bo owns Emerald Paving, an asphalt company, and Sadie attends Whatcom Community College and will transfer to Western University.

Tonya’s motto has always been "In serving my clients, I recommend a course of action which, if I were in the same situation, I would apply to myself."

Email Tonya at tonya@haywardfinancial.com

Lena Bonasera, Insurance Department

Lena joined Hayward Financial Services, Inc. in June 1999. She obtained her Bachelor of Arts Degree in Business Administration at UW. She is a Licensed Agent for Life and Health insurance and has worked in the insurance industry for over 20 years.  Lena is your primary contact for all health insurance plans as she manages the Insurance Department.  She works closely with Tonya on processing medical, life, disability and long term care insurance quotes and applications. 

Lena is the proud mother of identical twin girls, Jaeda & Tristyn, born April 2007. She and her husband, Colin, enjoy taking the girls camping, fishing, and out to either play or watch hockey. Lena also enjoys writing, fashion, and expressing her creativity in creating jewelry
.
 

Caprice Andrews, Investment Department

Caprice joined Hayward Financial Services, Inc., May 2005. 
While in the US Marine Corps and stationed in Okinawa, Japan she met her husband of 30 years, Guy. While raising their daughter, Katrina, she worked full time and attended college, earning degrees in business communications, customer service, data management, and has a paralegal focusing on estate planning and probate.  She has worked as an executive/legal assistant for the majority of her career. 

Caprice serves as Tonya’s assistant and is responsible for coordinating work flow, managing and ensuring the accuracy of all aspects related to client services including new accounts, account transfers, income distribution, cost basis, and reporting. She works closely with our clients to assist them with any service questions or concerns.  Note Caprice works offsite and is available via email & phone 10-3 Mon, Wed, and Thursday

Email Caprice at caprice@haywardfinancial.com

 

Kate Ng,
Office Manager  
 
Kate joined Hayward Financial Services, Inc in December 2011. Her background in Human Resources assisting with recruiting, employee relations, event planning, HRIS and benefits and compensations at a privately owned bank as well as an accounting consulting firm in downtown Seattle has served her well working with your HFS Team. Kate is primarily Tonya’s assistant and is passionate about providing great customer service to all of Hayward Financial Services, Inc. clients. 
 

Kate attended University of Washington where she graduated in International Studies in 1999.  Kate married her husband, Stanley, in August of 2001 and is very proud of her three boys: Anthony, who is an avid baseball & basketball player, Allen, whose charming personality makes her laugh every day, and Aiden who very recently added his adorablness to the Ng family. Kate keeps herself busy by being a “soccer mom”, but on her free time she enjoys reading a good book, finding good food/wine and traveling the world a little piece at a time. 

Email Kate at info@haywardfinancial.com